Dear ATT: I write to express my profound disappointment in your service. I am the President of the Patrician of Palm Beach Condominium. We have an elderly owner, Mrs. Ruth Arnstein (561 586 6281,) who is having her service restored as we speak after 4 days and numerous interventions on her behalf. This frail elder was alone with no access to even 911. This is unsafe. Mrs. Arnstein is 92 years old, lives alone and is handicapped. She asked assistance of the condo office several days ago when she lost phone service. Over the past few days, our manager, assistant to the manager and myself have called many times and been placed on hold for periods of over 30 minutes each time. Together we have spent hours. We were sent into eternal electronic loops - often repeating information many times and taking up to 25 minutes to speak to a human being. Three times we had appointments for your technician to come. Three times Mrs. Arnstein waited for hours and no one came and no one called the office to cancel. Today, we spoke to MIKE in Atlanta. After I told our story, he told us he did not work in the landline department. Rather than connect us: it was back to the electronic loop. Unacceptable. After another 15 minutes we were connected to AMANDA in Atlanta. She HUNG UP on us! Our office assistant called again - and was hung up on. She called a manager and reported: “The manager was not really interested”. I have called the Florida Condominium Ombudsman to report the situation. I have just received a call from our manger – calling from Mrs. Arnstein’s phone, so the situation is now resolved. However, your lack of basic customer service is extraordinary. Your lack of compassion for a frail elder is unforgivable. Patricia Schuldenfrei Retired Hospital Safety Officer - Holy Cross Hospital President - The Patrician of Palm Beach

The AT&T Customer Service times you have posted here are incorrect, for one thing. Once I called during the correct hours (they close at 9PM, not 10PM EST), I tried for half an hour to get a live person on the phone and when I finally did, I got transferred not once, not twice, but THREE DIFFERENT TIMES! For a basic billing question.... Ridiculously poor customer service!