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1.47 of 5 Stars

The Direct Express Debit MasterCard is issued by Comerica Bank through a contract with the United States Department of Treasury to be used to receive federal benefits payments like Social Security and Veterans Affairs benefit payments. If you have a US Direct Express account and would like to reach a live customer service person, we can help. Here is how:

#1 888-741-1115

Direct Express Customer Service Live Person

Phone Number: The best phone number to call Direct Express Customer Service is 888-741-1115. Alternatively, you can also look at the back of your card for the most up-to-date customer support telephone number and instructions. You can call them for the following services:

- Reporting lost or stolen cards - Balance inquiries - PIN changes - Transaction history requests - Registering a complaint about a card issue - Questions about card usage - Questions about international card usage

Support Hours: Customer Service representatives are available 24 hours a day, 7 days a week. If you are calling to enroll in Direct Express, then you have to call this number – 1-800-333-1795 (they are available from 7:00 AM CST to 7:00 PM CST Monday-Friday).

Instructions: Call the toll free number (888-741-1115) then select option 3 immediately when the auto attendant comes on. You will be then directed to talk to a live person. Note that hold times can be long, with some customers reporting a 30 minute or more wait time before they are able to talk to a human.

Did it Work?: Did our instructions work? If yes, GREAT! We hope they resolved your issue successfully. If no, tell us what happened. If you got to a live person using another method, please tell us how, so we can update our information.

For additional help or questions regarding your Direct Express account, visit the Direct Express Help website.

  • 7AM - 7PM CST
  • CLOSED
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Ratings and Reviews

Direct Express Customer Service Live Person
1.5 out of 5 stars
0 5 63
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It sucks

I have been trying for 2 days to report my card missing and can't get thru do you give my money back if someone uses it?

u cant even get to talk to a live person what up with that

not good I had transfer my money to my bank last month now this it on your card with yall and I cant even talk to anybody what is it just listener to the lady on the phone . and there no way to get...... (Read More)

terrible ..

i keep trying to get on your page to check my transactions but it doesnt work !!!! ive called the customer service number several times today as well as yesterday but it keeps saying experencing hi...... (Read More)

My direct express debit card was issued on 11/16/18

I never received my debit card that was issued on 11/16/18. I tried calling you people but can't get through. Been trying since November 2018. Monies have been put on my card. But I don't have ...... (Read More)

I need a replacement direct express card can not get through

Please help

Mad

I had an unauthorized charge in the amount of $360's taken off of my card now I'm unable to pay my rent & it's hard trying to explain to my landlord that this happened making it impossible to pay m...... (Read More)

Horrible

Someone stole almost my whole social security check from my Direct Express card, So I called to report it and have them issue me a new card. They said they could not open a fraud case at the ti...... (Read More)

lost card

I’ve been calling for over a week and it keeps saying the same thing nothing letting me talk to a live representative. How else can I report it

lost money on direct express card

went to Atm to get my money off it and all was not there on my card. missing 300.00 PLEASE CONTACT ME AT [843]637-9746 Myrtis I Edwards

I've been trying to get through to customer service for 2 days with no answer

I am very upset ive been trying to get through to customer service for 2 days now and sat on the phone waiting for about an hour with no one answering I need help

I was not connected to a live person after choosing option 3

After I choose option 3 I was told they were experiencing high call volumes and to either go to the web address or try back later and hung up on. I also tried contacting a live person a few days ag...... (Read More)

D/E card made 4: unauthorized transaction

These deductions were made as soon as my deposit cleared.i did not use the card for any reason Until i noticed my balance was shrinking right before my eyes so I went to the closest ATM to withdra...... (Read More)

D/E card made 4: unauthorized transaction

These deductions were made as soon as my deposit cleared.i did not use the card for any reason Until i noticed my balance was shrinking right before my eyes so I went to the closest ATM to withdra...... (Read More)

Poop service

I have had false charges on my care and can not reach customer service to resolve the issue. How do I get help with this issue if you never answer the phone? My rent is due and your too busy to h...... (Read More)

Do NOT Get This Card!

Save yourself of time and money, and just go have your money placed into a banking account. If you want to have issues and not know where your money is going, get you a Direct Express Card. Their c...... (Read More)

Nad

I need to change pin card is lost at the moment can't talk to anyone please help

been trying for 3 days

My name is James Gilmore and I lost my card and have been trying to get in touch with someone for 3 days. I have been to the Social Security office 2 times now trying to get them to help. They tr...... (Read More)

Terrible customer service

I lost my card and when I call the customer service number, I have to go though all these recordings and finally when I try to report my card lost it tells me that the call volume is too high and...... (Read More)

Can't Transfer To Bank Account!!

I owe someone money and am trying to transfer the large amount to their bank account and it's not letting me do so! Can't reach a LIVE person as the phone hangs up when I try that option due to hea...... (Read More)

No Live Customer Service!

I've been having trouble with my card for the past couple of weeks, and can't access my funds. I've been unable to resolve this problem with the provided phone numbers. I'm beyond frustrated with U...... (Read More)

Worked for Me

I just called Direct Express (10:30 pm) and got through in less than 5 minutes. I called and immediately pressed "3" and it put me right through to hold for a live person. I was kind of surprise...... (Read More)

YOUR customer service STINKS!

i HAVE BEEN locked out of my account. I was given a code. When I USED the code I was told that either the password or the user name were WRONG. I have NOT changed my user name. I TRIED to conta...... (Read More)

YOUR customer service STINKS!

i HAVE BEEN locked out of my account. I was given a code. When I USED the code I was told that either the password or the user name were WRONG. I have NOT changed my user name. I TRIED to conta...... (Read More)

It is ok...

The Wait time took an hour. Then once they got on the line it went sort of smooth. My card all of a sudden quit working. They put some sort of hold on my card!

Horrible service

I’m glad I have the option to give zero stars . I have been trying to get through to report my card lost for a month . But finally at 2:30 am I decided to call . I got right on the line with a r...... (Read More)

Trifling

This ghetto girl answered the phone and was extremely rude and disrespectful. She asked me what was my last amount withdrawn and i said i dont remember she said well give me a number i said 280 and...... (Read More)

Very bad service

I got defrauded 3 times in one day and tryed to call customer service. I called many times to fix it but it keeps saying high volume call back later and hangs up. I need my money back for bills. Ca...... (Read More)

Bad I cant get a hold of a repisentve for 3 days now what the heck

Cant get ahold of repesitve for 3 days now I need to talk to a direct Express person now its important

I was stolen couldn't get in touch with customer service

I am so upset right now my card was stolen about a week and a half ago. Day by day I saw my balance go down. I have not been able to get a hold with customer service, once I was on hold for 4 and 1...... (Read More)

Card was stolen

I have been trying to get in touch with them for over a week when my card got stolen. I slowly saw my money going down until it reached 13.24. I have called so anytimes and hit 3 for lost or stolen...... (Read More)

My card not working

I ordered a new card activated and it's blocked and i have to pay my bills.

UNSATISFIED

DIRECT EXCITES EXPRESS SUCKS.... I'VE BEEN WAITING FOR A MONTH ON A CARD AND STOP HAVEN'T RECIEVED IT SO I CALLED AND THEY SAID I HAVE TO PAY$13.50 FOR A BREW CARD WITH PRIORITY SHOPPING WHICH WOUL...... (Read More)

Found a way to get ahold of them

When trying to get ahold of customer service when it gives you the props press 7 when it asked for another prompt press 7 again it went right through that away been trying for 3 weeks to get ahold ...... (Read More)

Aggravated

I been calling everyday for the past 2 weeks....and this is not the first time this has happened to me. My card is locked and I cannot get a hold of one person. I waited on the for a hour for someo...... (Read More)

I can’t get though the phone

I been calling since December 7,2019 I have still not got in touch with no one I really need my funds they have to have a better way

I WEEP FOR THE FUTURE

Techies & Programmers these days really insult the averwge humans feelings when they assume thay they can pawn off a generated Q&A Response system put in place as a REAL HUMAN SPEAKING TECH EXPERT ...... (Read More)

Did not get a hold of any live person

Did not get a hold of any live person I tried to push three as soon as they answered and they told me to do it and I pushed three again and they hung up on me I could not get through I cannot get a...... (Read More)

I AM TRYING TO RECEIVE ANOTHER CARD BUT TO NO AVAIL!.

IT IS VERY FRUSTRATING CALLING THE NUMBER YOU'VE PROVIDED AND TO RECEIVE NOTHING IN RETURN!. I AM VERY SICK OF HEARING ; " WE ARE EXPERIENCING VERY HIGH CALL VOLUMES, PLEASE CALL AT A LATER TIME!...... (Read More)

I'm locked out my directexpress

Locked out of card

Shortcut if your card is stored in Amazon

I hope this helps someone. I haven't been able to get through for a month to report my stolen card. I need to pay bills so..... I ordered gift cards from Amazon. Desperate times call for desperate ...... (Read More)

Patricia Bobarsky

I have been trying to call directexpresd for 2 weeks now to. See why I haven't received my grandson's Direct Express card. It was issued December 24th. 2019 It would be nice if I could talk to a hu...... (Read More)

Patricia Bobarsky

I have been trying to call directexpresd for 2 weeks now to. See why I haven't received my grandson's Direct Express card. It was issued December 24th. 2019 It would be nice if I could talk to a hu...... (Read More)

DiretExpress I am mad !!

I have been calling y'all for a week to phone line is all ties up ..and then when y'all answer the phone one person came one asked questions then make you wait for hour and half ..first question ...... (Read More)

Mad

My husband called on the 3rd of this month to get a replacement card and we have gotten it yet and we also called customer service and we've been getting the same thing about high call volume and w...... (Read More)

Direct Express Should Be Shut Down

I have been trying to call Direct Express for weeks to ask a simple question, what is the bank information for my account such as Routing Number, which is required so I can use it to Auto pay a bil...... (Read More)

Just Sad

We were told we received a card back in December 2019, but there was no card sent or received. We have called all hours of the day and received one answer, but they put us on hold for 30 minutes a...... (Read More)

Horrific

I've been trying to speak to a person about issues with my card,I cant get my money....when they finally answer they transfer me to another dept.which hasn't answered!! So frustrated!!!

Can’t reach a person

My sister, a widow who has Stage 4 cancer and very sick, can’t get thru to a person. There is no option for it. Her replacement card was stolen. She tried to get it replaced, after it expired, two ...... (Read More)

Fraudulent on my 7 year old sons card

So I’ve been calling since Wednesday April 1st when I woke up and went to go take the money off my card someone has hacked my account for over 450$ and I got thru on the 1st and the lady told me I ...... (Read More)

Terrible

Every time it gets ready for a live agent to come on my phone the hang up. My call is important. Direct express ought to fire all of you for not doing your job. I would loose mine if I kept hanging...... (Read More)

Lost card

I lost my card today and I can not reach any Representative, it states on the web site that your company is close until Monday, I hope that no one come across my card before Monday. I don't underst...... (Read More)

Dispicable

Called customer service for over 1 week, various hours. Hold times anywhere from 1 hr. 18 mins to 2 hrs.10 mins...NO ONE EVER COMES ON THE LINE! Each call asks for the last 4 numbers of card, then ...... (Read More)

Dispicable

Called customer service for over 1 week, various hours. Hold times anywhere from 1 hr. 18 mins to 2 hrs.10 mins...NO ONE EVER COMES ON THE LINE! Each call asks for the last 4 numbers of card, then ...... (Read More)

Dispicable

Called customer service for over 1 week, various hours. Hold times anywhere from 1 hr. 18 mins to 2 hrs.10 mins...NO ONE EVER COMES ON THE LINE! Each call asks for the last 4 numbers of card, then ...... (Read More)

Went to Wal-mart to shop and card declined b/c it said, I stop withdrawals !!!!

Store was closing. Left packages, came home & checked account. Please let me know if I can use my debit card to buy food asap. Thank you.

Horrible security

I need help as to what zip code is on my card ending in 3761

card

Please I want to know when you are going to send my husband card. His is expired

I have been on hold for more than 2 hours to speak to a live attendant all I can say is there's no such thing

After waiting for two hours plus to speak to an attendant my feelings for Direct Express are don't use Direct Express they do not do anything that's positive that I can see personally. Actually in ...... (Read More)

My card was locked

My card may have been flagged I can’t use it. I have bills to to pay my phone just got shut off and, other bill are next. I been calling customer service for a week. Waiting on the phone for hours ...... (Read More)

Answer your freakin phone

How can you hold peoples funds and not answer day after day. Especially direct express deals with Americans with disabilities. These are their funds and you don’t answer so they can fix what they n...... (Read More)

My card is in Milwaukee, Texas

I had replace my card because of a hacker. I order a new one. Apparently it was delivered by UPS and got sent back to direct express. I am so frustrated because I cannot speak to a live person bec...... (Read More)

Direct Express(LIVE)CUSTOMER(SERVICE)+1 6O5 777 1O47(PHONE)NUMBER)+1 6O5 777 1O47

not good I had transfer my money to my bank last month now this it on your card with yall and I cant even talk to Direct Express(LIVE)CUSTOMER(SERVICE)+1 6O5 777 1O47(PHONE)NUMBER)+1 6O5 777 1O47...... (Read More)

πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬(π‹πˆπ•π„)ππ„π‘π’πŽπ ππ‡πŽππ„ ππ”πŒππ„π‘+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³ πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬(π‹πˆπ•π„)π’π”πππŽπ‘π“π‚π”π’π“πŽπŒπ„π‘(π’π„π‘π•πˆπ‚π„)+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³ πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬ ππ‡πŽππ„ ππ”πŒππ„π‘+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³

πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬(π‹πˆπ•π„)ππ„π‘π’πŽπ ππ‡πŽππ„ ππ”πŒππ„π‘+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³ πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬(π‹πˆπ•π„)π’π”πππŽπ‘π“π‚π”π’π“πŽπŒπ„π‘(π’π„π‘π•πˆπ‚π„)+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³ πƒπ’π«πžπœπ­ π„π±π©π«πžπ¬π¬ ππ‡πŽππ„ ππ”πŒππ„π‘+𝟭 πŸ²π—’πŸ± 𝟳𝟳𝟳 πŸ­π—’πŸ°πŸ³ I never received my debit card ...... (Read More)