No this prompt did not work. You cannot press the numbers stated. Pressing the no. 6 doesnt allow you, doesn't exist.

Tried to extend my service. Got finished giving info on credit card etc., but could not complete transaction. No indication of why not. Returned to start over but was refused because I could not supply pin number, which I have apparently lost. Talked on net with service agent who gave me a new pin, but when I tried to use it, it was refused. Then phoned the telephone service number, spent a long time trying over and over to reach a live person. Finally did. TracFone should do something about the audio quality on their service line. Not a good ad for you. Service person's voice was very distorted. After much trouble finally got to add minutes. Took hours to do. I used to think Amazon was hard to talk to, but you take the prize for hard to reach service.

I bought a 55 $ straight talk phone from Wal-Mart for my daughters Rebel 4 phone and her data was shut off because she used her hotspot well she didn't know she couldn't she has used the hotspot since I bought the phone in Jan 2018.

I call the Tracfone Customer service line, follow all the directions, push all the correct numbers and then they tell me they do not know who I am. HELP. I want to add more time and texts. Must do it with a LIVE rep

HELPING MY AGE 91, ALMOST BLIND, COMPUTER LESS NEIGHBOR REACTIVATE HER TRACFONE. GET ENDLESS LOOP OF WHAT IS #- THAT IS INVALID-WHAT I #-. OF COURSE, CAN'T GET A HUMAN. (# IS 918-344-7392 --- BALANCE 333.63 --- LAST SERVICE WAS ON 11-02-2017---THE SERIAL # = 013513001836748---THE SIM # 89014104256775032558--- PHONE = Alcatel BIG BUTTON Flip # (A392G) ---) DOING THIS SHOULD BE EASY-THOSE GUYS ARE THE WORST & SHOULD BE ASHAMED. PLEASE HELP LC

I have an LG 840 cell phone that I purchased through Tracfone and used for many years. The phone number was 630, 234,5061. During this past summer, my wife turned in her "old" i phone and upgraded to a new one. Her service provider is Verizon. Verizon had a "special promotion" that allowed me to switch my phone number (which was at that time assigned to my LG cell phone) to my wife's "old" iphone. I decided to have my phone number switched to the old I phone and to use that phone for business purposes. In the meantime, I kept my LG cell phone and now wish to have it reactivated with a new phone number. When I open up the Prepaid widget and check my Info, it displays: 1) the prior phone number that was transferred to the the old I phone - 630, 234,5061; service End Date of 12/14/37; and 753.37 minutes still available. When I called the 800-867-7183 number I was not able to transact any business. All I want is the reactivation of my LG cell phone with a new phone number. Perhaps I will need a new SIM card too. How can I get this transaction done? I have plenty of time left on my LG cell phone and wish to continue using it. Please help me out, You can reach me on my hard line: 630, 941-1099, my i phone cell: 630, 234-5061, or my e-mail address - georgesotos205@comcast.net Thank you for your attention to this matter. Sincerely, George Sotos

I have been with these bozos for too long but they had cheapest plan I can get and got a promo phone from HSN. They either get an attitude, speak terrible English or God forbid you need to Live Chat. I just spent over 30 mins on Live (dead) Chat trying to get help to buy ONLY minutes on their website. Still no resolution. Lazy morons.

i could not get past second level. i want to talk with a live person because i purchased a tracfone from home shopping network that included 1500 minutes, 1500 texts and 1.5 GB of data and i want to make sure that i would get it because of issues on your website about people not getting that....Carl Gamarino

I never got to live service. Your support is so terrible it is astonishing. You make it impossible to get to a tech person to help. I've I haven't been able to talk to anyone who helped. You should be ashamed of yourselves. Your support is worthless