My card was locked because of unauthorized transactions. I have a new card coming in the mail. I cannot access my account until i receive my new card. The problem is I need to speak to someone now about my account. My payroll check will be direct deposited onto my card and i won't have access to my money until i get my new card? I am stuck out of town and need access to my money to get home. I really need to speak to someone but cannot get a live person when i dial the only number i have been provided with.

I received a new Walmart Card but I can't activate it because it is blocked , first problem why was it even blocked 2nd problem it said I had to go online to upload my driver license as proof of identity did that twice unsuccessful I might add 3rd but the most frustrating is I have not been able to speak to a human being I thank God I am a Christian because Lord knows I have had a Freaking nough of this it's my own money I'm trying to get access to can someone please contact me at 228 254 7642 Ms.Kimberly Turner Thank You.

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying to unblock my card help I need.my money

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying to unblock my card help I need.my money

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying to unblock my card help I need.my money

I can login and see my balance and transactions BUT trying to call customer service and get told my card and SS number are invalid entry. Recording cuts me off before I can get entire numbers put in. Guess it's time to change to another company!

I bought the card. I tried registering card. Gave my information. Was told my identity could not be verified. Now card can't be used at all. So I'm screwed outta my money cause can't even get through Customer Service.

I went thur all the information to register the card then the women put me on hold n hung up and my card says its registered but has no money on it after i paid 25.00. Will NEVER get another card or anything from walmart. On hold now with customer service for 38 minutes.

Walmartmoneycard gift is a real punishment. They only have stupid, and rude automated system that is useless. If someone gave you such gift card, just through it to the garbage, much better.

it sucks got a money card with 100 on it for christmas tryed ever since to activate it try to call they said they was having tect difficalty tryed on line said they couldnt addinfie me still no luck went to waltmart in my hometown beaver dam ky for help said they couldnt do anything well someone can help i want my christmas money

it sucks got a money card with 100 on it for christmas tryed ever since to activate it try to call they said they was having tect difficalty tryed on line said they couldnt addinfie me still no luck went to waltmart in my hometown beaver dam ky for help said they couldnt do anything well someone can help i want my christmas money

I bought a card took less than 15 mins to load my $450.00 when I registered it I could not be verified they already took 5 dollars off my card they said I can’t make a online purchase tried going into Walmart only to have the card decline I called every number listed and NO HELP I WOULD ADVISE ANYONE NOT TO PUT YOUR MONEY IN THEY CARD

The only way to speak with a live agent was to select the lost or stolen card. They state if you proceed you cannot use your card. FINALLY, when I was just going to give up and block the card they transferred me to a live person. I feel scammed. I went to Walmart to get a card I could get my checks direct deposited. They gave me this card. I found out two weeks later that the card cannot accept direct deposit and is not reloadable. So, basically I paid $10 for NOTHING. WHAT A WASTE.

This is the worst experience I’ve had in my 40 years of living with a prepaid card there’s absolutely no one to speak to my money sits on this card but I can’t use it no refund no transferring the money it’s like they let me load my money and won’t let me use it this card is completely ridiculous the whole company is ridiculous I will contact the better business bureau because they need to shut this program down

I was unable to use my walmart money card because they blocked it. I was unable to change my pin number because they blocked it. I was unable to change my address because they blocked it to. I called at least 12 times I got hung up on and the other time I got somone who was not knewaglbe to what my problem was and the other times I was given the runaround. Needles to say they have all my money and I have no way of getting access to it what so ever and im being told I have to wait 48 hours before they can do anything

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and really I so mad because if I by this ducking card is for use today I need for today not for a few days

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and really I so mad because if I by this ducking card is for use today I need for today not for a few days

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and really I so mad because if I by this ducking card is for use today I need for today not for a few days

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and really I so mad because if I by this ducking card is for use today I need for today not for a few days

My card has been blocked and i need my money

SCREW THIS COMPANY AND THIS CARD. DO NOT BUY. DO NOT USE. It's absolute and utter horsesh**. I'd rather slam every one of my fingers one-by-one in a car door than have anything further to do with this level of utter stupidity and ricidulousness. I got this card weeks and weeks ago. Never used it. Now for some reason it's block and requires ID verification. OK. I followed the instructions, supposed to be fixed in 2 days. 5 days later still doesn't work. Called in. You have to follow the prompts for lost or stolen card, and then choose card not received. Anyway, talking to the reps about why it wasnt fixed yet somehow meant that now i had to wait 5 more business days. O-freaking-K. so i went through all the crap they wanted and waited. TEN MORE DAYS LATER it still doesnt work and i've been on hold for 45 minutes KNOWING the underpaid overstressed foreign callcenter agent i'm going to get on the line in the next hour or whatever will be completely unable to help me.

I have tried everything I can think of to talk to a live person and there is no way. I had Guitar Center send me a product that was defective and I was told I had to pay to ship it back $86.00!!! I said no way in hell you sent a defective product under normal circum stances call your card customer service and they will put your money back in your account. Walmart no longer offers that server your just screwed. Banks do it every one else does it but now Walmart will not. Find another debit card company with no customer service your screwed if you need help!

Absolutely the worst experience with this card. Unable to activate online or over phone. Trying to get ahold of a live person is almost impossible. F*ck Walmart and Green Dot

I bought the card to pay something and I give them all of my information and I didn’t pass the verification so now I can only use it at a STORE!!!! Why would I put money on a card to go to a store when I could just use cash???? This is very dumb and stupid and Walmart should be sued for this. This is not fair and very inconvenient.

Lost card option never received and then wait for more that an hour and counting....

I need to speak to someone ASAP

I need to speak to a live person and I can’t get through on 18779374098

I tried setting my card up yesterday and was told my info was wrong. Been trying to find a number for customer service... you know a number to talk to someone and all I get is bs

I need to change my pin because when I use my card it says it's the wrong pin so I go to the website the website directs me to the app the app tells me to go to the website and when I call the number on the back of the card I can NEVER get a real person I am out 95.00$ this is ridiculous I want to use my money but it seems like this company just stole my money instead I will NEVER NEVER use another one of these cards again and I will tell everyone I know NOT to use these cards

I need to change my pin because when I use my card it says it's the wrong pin so I go to the website the website directs me to the app the app tells me to go to the website and when I call the number on the back of the card I can NEVER get a real person I am out 95.00$ this is ridiculous I want to use my money but it seems like this company just stole my money instead I will NEVER NEVER use another one of these cards again and I will tell everyone I know NOT to use these cards and this web page says to press #5 when you call the number on the back of the card BUT THERE IS NO OPTION #5 THIS IS CRAP I WANT MY MONEY!!!!!!!!!!!!!!!!

Terrible I bought this card for a person out of the US for Xmas I want to activate but they want all my info so I try to call to speak to someone but to do that they want me to activate wen I won't be using it

I LOST MY CARD AND I HAVE ALL MY MONEY ON THAT CARD AND MY CARD STILL HAVEN'T CAME. I NEED MY MONEY TO MOVE IN 3 DAYS AND I CAN NOT SPEACK WITH NOBODY ABOUT THIS ISSUE THIS IS SO SAD. I NEVER EVERY USING THEM AGAIN

The customer service is not even mediocre.

I only purchased this card and loaded the minimum $20 on it because I needed a debit card ASAP to load my Paypal money on. Bought the card, called the number, and the robot voice counldn't verify my address. I was automatically connected to a human who seemed to hardly be able to understand me and when I told him my address, I was switched over to our robot voiced friend telling me since they were unable to verify my identity that I can only use this stupid useless piece of plastic at Walmart stores and I cannot use the card for it's intended purposes. Now when I try to call the number it is IMPOSSIBLE to speak to a human being about this. Press "0" and the guy says "Zero is not a valid entry!". There are NO options to speak to a human. Press 0 repeatedly and franticly and the asshole just says "goodbye! :)" and hangs up. Next to TurboTax and Wells Fargo, Walmart has the absolute WORST customer service.

I've been trying to call for 3 days because of fraud on my account and can't get ahold of anybody. I need a new card and to file a claim.

I've been having problems with the moneycard since March 1st about a refund for $200.00. Then I've been charged twice for things and also charged for things that I did not buy. Now when I call customer service I can't get through. I need to speak to a live person about my dispute but the system says its unavailable to assist me at this time and to go online. So after a week I tried using another phone with a different phone number and was able to get through. WOW. So I then played the message to customer service and was told that the system is down. REALLY? Then why was I able to get through on another phone that's not mine. Walmart MoneyCard needs to go out of business if this is how they treat their customers.

I cannot speak to live person to verify my personal information (name change) so my card is "NOT reloadable" WTF Total waste of money! Never has customer service been this bad!! Do NOT get a Walmart Money Card!!!!!!!1

My experience is much like everyone else's. I live 45 minutes from town. I drove in specifically to get a money card to pay a bill. When I called to register it I got a foreigner. She kept repeating me wrong.she got my information spelled wrong and my address. Therefore they could not verify mt identity. I found that out when she cut me off in mid sentence and I got a generic recording saying my card was registered but only for in store purchases. That meant they automatically blocked my card from online purchases including bill pay. After calling corporate Wal-Mart and being transferred 4 times I got an arrogant customer service rep that said it's impossible to change the incorrect information THEIR agent entered. His great advice was to spend it down. I explained I purchased it to pay a bill. I was still told to spend it down. ??? Okay. So I said can I just go to Wal-Mart, buy something and return it to get the cash? He laughed at me and said it was my problem to figure out. Then I got to thinking and it worked. Here's how you get your cash. PURCHASE A MONEY ORDER MAKE IT OUT TO YOURSELF, CASH IT AND THEN NEVER GO TO WAL-MART AGAIN.

I have called my card and can't get through to get my card Balance.

My experience is much like everyone else's. I live 45 minutes from town. I drove in specifically to get a money card to pay a bill. When I called to register it I got a foreigner. She kept repeating me wrong.she got my information spelled wrong and my address. Therefore they could not verify mt identity. I found that out when she cut me off in mid sentence and I got a generic recording saying my card was registered but only for in store purchases. That meant they automatically blocked my card from online purchases including bill pay. After calling corporate Wal-Mart and being transferred 4 times I got an arrogant customer service rep that said it's impossible to change the incorrect information THEIR agent entered. His great advice was to spend it down. I explained I purchased it to pay a bill. I was still told to spend it down. ??? Okay. So I said can I just go to Wal-Mart, buy something and return it to get the cash? He laughed at me and said it was my problem to figure out. Then I got to thinking and it worked. Here's how you get your cash. PURCHASE A MONEY ORDER MAKE IT OUT TO YOURSELF, CASH IT AND THEN NEVER GO TO WAL-MART AGAIN.

Ok well this site is crap and so is this f***** card but I was able to find a loophole in this shitty system. Like fr how has over 1000 people commented similar issues and it's not fixed yet? That's simply ridiculous and pisses me off .There is even a group on Facebook with over 500 members that have been ripped off from this shitty card and it's stupid phone number that does jack shit to help nobody whatsoever. Y'all keep giving us the same damn 2 or 3 numbers that gives us an automatic robot responder like fuck that. And your #5 to speak to a live person can be shoved up your asses. Y'all genuinely are a shit company and your lucky someone hasn't sued your asses. Okay so here is what I did but first off stating my problems to help antibody who was or is having troubles siince this cite doesn't have a real communicator or offer actual good advice. Two cards, One I put I was 18 the other 17 since being under puts limits and you can only use it for one dirty ass thing. But SHOCKER, the 18 one still made it so that I had to use a temporary card and not access a real one. Like what the litteral fuck. Meaning I couldn't use that card really for jack shit. But luckily I found out that even though I couldn't get a fuckin refund, or pull from the atm, or go online shopping or send money to an investor/person, I could donate to fund me. So there it was my dear friends, the loophole. Despite not being able to do online purchases or send I could send to Fund me. What that is so Idfk. But I tested it twice sending 5 dollars both the time. So I made myself a fund me account and started sending/donating money from this damn money card to myself and whaddya surprise it worked. So hopefully this reaches the thousands of you that didn't get help worth shit on this fuckin cite and it's fuckin number and hopefully it can help y'all with some of y'all problems if the problems align similarly to mine.

I bought and loaded this card on 9/11/19 it is now 9/14/19 and I cannot get it set up. I tried the phone app, online and calling. I get as far as we will text you a code and i have not received the code...I have tried numerous times. And of course when i call the customer support line i cannot speak to a live person. if there is an issue you have to write them???

I will never buy anything from Walmart ever again- I’m having issues REGISTERING my card and I can’t get a sales rep on the phone. BECAUSE THE WEBSITE WONT WORK! I have WASTED $60 trying to get this card set up and 2 hours of my time.

My Walmart money card along with my wells Fargo card, drivers license. Social security card and other items were stolen the lafayette police department did make a police report. Well I had to cancel my Walmart money and a new one will be arriving in 7-10days and I'm trying to speak to a representative and it's not allowing me to because it keeps asking for the last 4 digits of of my card and it's not recognizing the last 4 digits of the card that is cancelled and I never received the new card so I don't know the last 4 digits so the customer service recording keeps hanging up on me. And I need to speak with customer service to start my dispute process so contact please. Thanks

Walmart Money Card is horrible I advise no one to get this card to handle any type of business the bank green dot who they bank with is very unprofessional

I bought this card at Walmart and placed $100.00 on it via the cashier at the time of purchase. After calling 10 days straight i have yet to be able to activate the card. Without exception all the people I talk to tell me "We seem to be having difficulty communicating with our system, please call back later." They tell me the same thing when I called to try to get a refund on it. That is ALL they will say at that point and I cant find out anything from them to progress further. Has anyone tried suing or small claims court, anything like that? this is the worst scam I have ever heard of.

I got a deposit an green dot blocked my card an never released my funds! They are thieves!!

Ion September 8, 2019 i made a purchase of two 12.75 to Coprenco however Stectrend pic up the money. How can I get my money back? Also, on September the 9 at 5:45 am I made a purchase to another company and a person by the name of Julius Villadsen pick up the money. How can I get my money back for $17.95 or $17.45 I don't know these people and need my money back. Can you please send me the money back?

Its saying my card is locked

I purchased two cards for my twin daughters for their birthday. Both cards with $100 a piece. To activate the cards you must enter you full social security number to their online third party bank. I do not feel comfortable putting that information in a third party bank. So I requested a refund. In order to get the refund, I must register the card with my SSN# to the bank. The customer service is crap. The second options say press 2 for a refund. Then the attendant says I must register and transfers me without even helping. I just want my money back. No where does it say I must enter my SSN# before buying the card. All it does is assure me the card is easy to use. My Butt. They deserve no stars.

No help at all I wldnt refer anyone to this shit I'm out of over 2grand

I got a replacement card for my card that expired in december and ive been trying to activate it since december. Your website says "technical difficulties" every time you try. But it isnt even trying to load any page, it immediately pops up that theres technical difficulties. Its not even TRYING to activate my card. So i make a phone call and they cant do shit either, but they tell me to give them a number to have someone call me back? Fucking why cant i talk to them now? I cant pay my phone bill so i dont have a number to give you assholes. For fucks sake, one week down without any of my money. Thanks guys.

I bought a Walmart money card and put 500.00 dollars on there. Everytime I tried to activate the card, online, over the phone and using a computer and all times keep saying the fucking card is invalid when I just bought it. Customer service is no help and they steal your money and want you to wait days to get your fucking money back. This is THE WORST COMPANY EVER !!!!! Stupid bitches

No live representative and no help at all

The rep said he would rush my card in 3 days as i MUST ACCESS my money to buy food and water by WED. 3 days from now before my state closes access to such. The rep came back on the phone and said no not for you. HOW DARE HE DISCRIMINATE who has right to get ready for social distanceing or mandated state of emergency and alow me no access to MY MONEY so i can perpare of a state of mandated emergency. This is a crime in the truest meaning of such.

I'm locked out of my account

1. Accidentally clicked on "Lost/Stolen Card": Somehow I accidentally clicked on "Lost /Stolen Card" when I was really trying to accept funds that were being sent to me simply because I was falling asleep while was doing it (I ADMIT THAT WAS MY MISTAKE BUT IT WAS BY ACCIDENT) AND unfortunately, Walmart Moneycard immediately cancels the card and supposedly issues out a new card, right? Well, that was the worst thing that could have happened to me because it's been absolute hell trying to get that new card to me. 2.Card was never sent (FIRST TIME): Unfortunately, the card was to be sent to my friend's place in Texas because that is where I originally signed up for my Walmart Moneycard. Well, it was never sent to my friend's house the first time. 3. Automated system hangs up on me: I tried to call about it on my own but when I call the automated system hangs up on me because I am not able to provide the new card number that obviously I don't have in my possession because they never sent it to me 4.Have to call on 3-way in order to get through: So, then my friend and I have to call WM Moneycard on three-way in order for me to be able to speak to a representative and I can explain what the issue is. The first time, a male representative said he was issuing a new card and sending it out to my friend's house in Texas. 5.Card still not sent (SECOND TIME): Like I said before, it never came so we called again and this time we spoke to a female representative that canceled the card that the previous male rep issued and issued a whole new one and promised it would arrive on or about 3/24. It is now 4/3 and my friend and I are on hold waiting for these people to get on the phone. 5.Customer Service: We called AGAIN and a female representative got on the line and verified my friend's account to make sure it was him, etc and then he told her the purpose of the call and let her know that I was on the phone. She claimed she couldn't hear us very well but I really don't believe that to be true. WHY LIE? So, we call ONCE AGAIN and another female representative got on the line and I told her that twice we have not received a card that we requested and then I asked her that we are now just looking for a simple solution: should I just get a whole new walmart moneycard here in Nevada OR still allow them to issue a new card and wait, rely (and hope) that they will finally send me a new one? Then, she places us on hold. WHY IS IT SO DIFFICULT to get a moneycard sent out? I asked a question - EITHER I get a new card here in Nevada where I live OR I still allow them to issue a new card and hope they finally send it out to me? Something really needs to get fixed here with this system. It shouldn't be this hard. 6.Language Barrier: They can never understand us and we can never understand them. 7.Long Hold Times because of Corona Virus: Really? Why would there be long hold times because of the virus? Come on, seriously! Why lie? 8.Customer Service: After she placed on hold for quite a while, all of sudden we didn't hear any of the terrible music they have on while they place you on hold. TERRIBLE, TERRIBLE CUSTOMER SERVICE. WALMART....seriously????

Me n my husband both have the card usually no problem to get a code now neither one of us can get a email to log in to our app to check anything.

My account was 1st frozen on May 20th around 1 pm. After 1 full day of hang ups, sent back to the main menu , waiting 2 to 3 hours with each call to speak with some one and pure ignorance, my account was accessible. I finally spoke to a woman named Maya who unfroze my account on May 21st around 8:00pm. Everything asked of me was sent numerous times and I just keep getting this terrible treatment. I wake up today and around 1pm on May 26th I noticed I received a deposit from unemployment. I called to get my personalized card, since I never received one and requested numerous times. The woman said nothing accept that I should receive in 3 days if I Express mail for 15 dollars. I say ok and go to go shopping at Walmart. I get there try to use my card only to find out it has been frozen once again. Twice in less than a week. Now at this point out of 6 days, 3 of those days I could not access my account. So I send everything again today and was told I have to wait 2 business days. I am freaking out because again I have no money, 5 children and have to food shop and cannot. This company has caused me a great deal of stress and loss of important things that I cannot get back such as my daughters birthday that was ruined because I had no money to get cake, food, a gift, nothing at all. Now again, cannot food shop, have little kids that need to eat and am being told I have to wait again for them to verify, what they verified last week. This company is a complete joke. It is so awful that a company has this much control over MY MONEY. IVE WAITED AND WAITED FOR THIS AND FINALLY GET IT ONLY FOR IT TO BE FROZEN. I FEEL LIKE I AM GOING TO HAVE A HEART ATTACK. I NEVER FELT AS MUCH STRESS AS I HAVE IN THESE LAST 6 DAYS. OH AND NOT TO MENTION MY MORTGAGE, GAS BILL AND CAR PAYMENT ARE ALL SET TO COME OUT AND WILL NOT BE ABLE TO NOW. ALSO, MY FIANCE NEEDS TO GET HIS MEDICATION TOMORROW MORNING THAT HE CANNOT JUST NOT TAKE FOR 2 DAYS AND WILL NOT BE ABLE TO GET IT. BOY IS THIS COMPANY GONNA HAVE A LAWSUIT ON THERE HAND. BETWEEN MY CHILDREN STRESSED ABOUT EATING, MY FIANCE MISSING HIS MEDS, THAT HE ABSOLUTELY CANT, THE MAJOR ANXIETY WE ARE BOTH UNDER AND ALL MY BILLS NOT BEING ABLE TO BE PAID. I WOULD NEVER TREAT SOMEONE THE WAY I HAVE BEEN TREATED BY YOYR COMPANY.

No help at all I wldnt refer anyone. Can't talk to a live representative about my money

This is so frustrating or basically they telling me to go find another service provider!!! I purchased this card from Walmart store and I supposed to get anew one in the mail but the new card went somewhere else not my mail and I’ll make my story short because this is not my issue the mail went to the wrong mailbox . Now I need to speak to someone live because the automated line won’t recognized my sos or birthdate and that’s what I used first when I activated the card when I first opened the package. I tried on line But I don’t want to report lost or stolen and freezes my money for another 2 weeks for the new card to arrive I need to keep using this card I have in hand and wait for the new one to come in the mail but God sake can I talk to someone life can I please or should I go buy another company card ? I need to get hold of someone to order a new card without deactivating the card I have in hand please .

Should I give up and not waste my fking time anymore ? Is that what you do ? Just make as low as $5 from each card you sell there at your fking nasty disgusting store? What a shame what a fking same I had to waste my fking money and time for this bullshit service. And Walmart the biggest company in USA how I don’t Fking know. I need a away to get my fking money out you guys are not doing this to your costumers who give their money to you to take care of and it’s not for free but you can sneak here and there and charge them extra $2.50 ATM fees for no ATM use. Your company and my stupid skunk EX wife are worthless. I advise everyone not to get involved in any Walmart money transactions money or check only if you want to go shit in there or piss that’s all . My 2500 will not be safe in your company I rather go spend 10 a month for card fees and make sure sleep safe on my fucking money . It’s fucking coronavirus pandemic and I can’t leave my house and get sick inside your fking store because you don’t give a fk about no body but you want to make money for own pockets . This is ridiculous and unprofessional Walmart you are SUCKS BIG TIME SUCKS

No help at all I wldnt refer anyone to this shit I'm out of over 2grand

They blocked my card for no reason and i have been on hold for 5 days and still haven't got ahold of anyone they have all my money and i cant do anything about it because they refuse to answer the phone this is ridiculous that a company as big as walmart can get away with not answering the phone that's everything i have and im just devastated i worked my ass off to save up that money and i cant even have access to it

Disputed a transaction no one answers the phone can’t close my account been waiting 3 weeks for a replacement card all I got is a later of dispute the worst service ever

I need to speak with a live representative because I don't knw what is going on with my account and money. They was supposed to send a new one and I still haven't received it. I tried everything and they just keeping my money 2grand how is that possible??