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0.81 of 5 Stars

The Walmart MoneyCard is one of the leading prepaid cards on the market. One of the advantages it has over the competition is the Walmart distribution network, which includes more than 4,000 stores. That makes it easy to walk into a Walmart store and get a reloadable prepaid card or add more money to your existing card. Walmart has been heavily promoting the MoneyCard to the unbanked (see video below), offering it as a convenient alternative to a regular checking account. You can have your paycheck or Tax Returns direct deposited onto the MoneyCard and the fee structure is promoted as reasonable. However, in our opinion, the best test of any product, especially a prepaid product is how good the customer service is. That is why we set out to find out how easy it will be to get a live customer service person on the phone to answer questions about the card. Here is what we found:

#1 877-937-4098

Walmart MoneyCard Customer Service Live Person

To get a live person on the phone, the best number to call is 877-937-4098. You will first have to go through the auto attendant. Press #5 to get additional Menu options. You will then be asked to enter your Walmart MoneyCard and Zip code. If you don’t have that information, you will be asked to enter your social security number. At that point, you can get your account balance information and recent transactions. You can press Zero “0″ to speak to a live person. Expect to be on hold for a while before you can speak to a human. That’s how you get a Walmart MoneyCard Customer Service Live Person.

The overall experience could be better. It seems Walmart may have outsourced their customer service. We expected better service for such a major prepaid card than we got. We would like to hear about your experience. Were you able to speak to a live person? How long was your hold time? Let us know in the comments section below.

The video above is the MoneyCard video we were referring to earlier in our post.

  • 9AM - 5PM
  • CLOSED
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Ratings and Reviews

Walmart MoneyCard Customer Service Live Person
0.8 out of 5 stars
0 5 35
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I need to speak to a live representative!

My card was locked because of unauthorized transactions. I have a new card coming in the mail. I cannot access my account until i receive my new card. The problem is I need to speak to someone now ...... (Read More)

Terrible

I received a new Walmart Card but I can't activate it because it is blocked , first problem why was it even blocked 2nd problem it said I had to go online to upload my driver license as proof of ...... (Read More)

Terrible

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying...... (Read More)

Terrible

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying...... (Read More)

Terrible

I'm having problems I can't get any help tried to talk to a human being is impossible I've sent my driver license as proof of identity but the automatic service keep saying it's not good I'm trying...... (Read More)

Automation says card and ss# invalid

I can login and see my balance and transactions BUT trying to call customer service and get told my card and SS number are invalid entry. Recording cuts me off before I can get entire numbers put i...... (Read More)

Where's my damb money?

I bought the card. I tried registering card. Gave my information. Was told my identity could not be verified. Now card can't be used at all. So I'm screwed outta my money cause can't even get throu...... (Read More)

Hung up

I went thur all the information to register the card then the women put me on hold n hung up and my card says its registered but has no money on it after i paid 25.00. Will NEVER get another card o...... (Read More)

all bad cant activate my card i tryed for over a month it has a 100.00 dollars on it a christmas present

it sucks got a money card with 100 on it for christmas tryed ever since to activate it try to call they said they was having tect difficalty tryed on line said they couldnt addinfie me still no ...... (Read More)

all bad cant activate my card i tryed for over a month it has a 100.00 dollars on it a christmas present

it sucks got a money card with 100 on it for christmas tryed ever since to activate it try to call they said they was having tect difficalty tryed on line said they couldnt addinfie me still no ...... (Read More)

The worst a fucking nightmare

I bought a card took less than 15 mins to load my $450.00 when I registered it I could not be verified they already took 5 dollars off my card they said I can’t make a online purchase tried going i...... (Read More)

WORST EXPERIENCE EVER - HOW TO TALK TO A LIVE PERSON

The only way to speak with a live agent was to select the lost or stolen card. They state if you proceed you cannot use your card. FINALLY, when I was just going to give up and block the card the...... (Read More)

Nightmare

This is the worst experience I’ve had in my 40 years of living with a prepaid card there’s absolutely no one to speak to my money sits on this card but I can’t use it no refund no transferring the ...... (Read More)

terrible

I was unable to use my walmart money card because they blocked it. I was unable to change my pin number because they blocked it. I was unable to change my address because they blocked it to. I call...... (Read More)

That a zhit system

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and reall...... (Read More)

That a zhit system

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and reall...... (Read More)

That a zhit system

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and reall...... (Read More)

That a zhit system

I try to active a card I by today and I call a couple times and the machine down my call. I try to active online and a message said I cannot active in this time you need few day to review and reall...... (Read More)

Worst crap ever

SCREW THIS COMPANY AND THIS CARD. DO NOT BUY. DO NOT USE. It's absolute and utter horsesh**. I'd rather slam every one of my fingers one-by-one in a car door than have anything further to do with t...... (Read More)

Lousy you can not speak to a person.

I have tried everything I can think of to talk to a live person and there is no way. I had Guitar Center send me a product that was defective and I was told I had to pay to ship it back $86.00!!! I...... (Read More)

This card blows!!

Absolutely the worst experience with this card. Unable to activate online or over phone. Trying to get ahold of a live person is almost impossible. F*ck Walmart and Green Dot

Worst Card Ever!!!!

I bought the card to pay something and I give them all of my information and I didn’t pass the verification so now I can only use it at a STORE!!!! Why would I put money on a card to go to a store ...... (Read More)

Been holding 1 hr

Lost card option never received and then wait for more that an hour and counting....

Help

I need to speak to someone ASAP

Help

I need to speak to a live person and I can’t get through on 18779374098

IT SUX

I tried setting my card up yesterday and was told my info was wrong. Been trying to find a number for customer service... you know a number to talk to someone and all I get is bs

horrible

I need to change my pin because when I use my card it says it's the wrong pin so I go to the website the website directs me to the app the app tells me to go to the website and when I call the numb...... (Read More)

horrible

I need to change my pin because when I use my card it says it's the wrong pin so I go to the website the website directs me to the app the app tells me to go to the website and when I call the numb...... (Read More)

I'm being railroaded

Terrible I bought this card for a person out of the US for Xmas I want to activate but they want all my info so I try to call to speak to someone but to do that they want me to activate wen I won't...... (Read More)

I HATE THE WALMART MONEY CARD

I LOST MY CARD AND I HAVE ALL MY MONEY ON THAT CARD AND MY CARD STILL HAVEN'T CAME. I NEED MY MONEY TO MOVE IN 3 DAYS AND I CAN NOT SPEACK WITH NOBODY ABOUT THIS ISSUE THIS IS SO SAD. I NEVER EVERY...... (Read More)

Horrible

The customer service is not even mediocre.

Absolutely disgusting

I only purchased this card and loaded the minimum $20 on it because I needed a debit card ASAP to load my Paypal money on. Bought the card, called the number, and the robot voice counldn't verify ...... (Read More)

They suck

I've been trying to call for 3 days because of fraud on my account and can't get ahold of anybody. I need a new card and to file a claim.

Walmart MoneyCard blocked my calls.

I've been having problems with the moneycard since March 1st about a refund for $200.00. Then I've been charged twice for things and also charged for things that I did not buy. Now when I call cus...... (Read More)

Terrible Cannot Speak to Live Person

I cannot speak to live person to verify my personal information (name change) so my card is "NOT reloadable" WTF Total waste of money! Never has customer service been this bad!! Do NOT get a Walmar...... (Read More)